The server crashed while I was facing boos

[Badsora]

Help me was difficult to face.

 

I want my rewards or the right to face it again

[Shinohara]

  BADSora said:

Help me was difficult to face.

 

I want my rewards or the right to face it again

 

Hi @BADSora

 

I would like to apologize for the inconvenience experienced.

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs, if we would restore your cooldown and not their pokemon/cooldown/item/etc.

  Quote

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

I'm sorry to disappoint you ad I know that losing part of your progress is frustrating, but i hope you can understand.

 

Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of our servers.

Have a wonderful day !