Connection Problem

[Biohunter96]

Any reason I keep getting kicked? it says connection to server lost.

[Shinohara]

Any reason I keep getting kicked? it says connection to server lost.

 

Hi @BIOhunter96

 

I'm sorry for the inconvenience experienced.

Could you please explain me if you totally have no access to the game or if you experience frequently disconnections?

Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions.

 

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

Do note that, if you experiences really frequently disconnections even if the server are online, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

 

Let me know if you have been able to solve your issue or if you're still experiencing the error.

Looking forward to your reply, have a wonderful day !