bug report in PvP battle

[Djgerson1503]

Hello, I would like to report that the server is taking me out every 15 to 10 minutes when I am facing a pvp battle. I would like you to solve it if it only happens to me.

[Shinohara]

Hello, I would like to report that the server is taking me out every 15 to 10 minutes when I am facing a pvp battle. I would like you to solve it if it only happens to me.

 

Hi @djgerson1503

 

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. In your case, you stay blocked at the "please wait" screen, but in reality you've crashed, this is what we call zombie disconnection.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

Unfortunately, just as an information, in case you would lose part of your progress we would not be able to refund you as it would be unfair to the others that lost part of their progress due to crashing, regardless of on our end or theirs, if we would restore your progress and not theirs.

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them.

I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

Have a wonderful day!