Server crashed when I found somethings

[Timestone]

Hi,

I am really upset what happened today, firstly in the morning I gave 5k to go to safari zone then it took me long time to find a Chansey ,then as soon as it appeared ,the server crashed.i said to myself ,it's okay. But About 5 minutes ago,I have been hunting for munchlax using repels and stuff and after 45 min one appeared ,and server got offline. Please help me in some way,or at least tell us when u will close server.

Please help,

Regards,

Timestone

[Shinohara]

Hi @timestone

 

I would like to apologize for the inconvenience and the situation.

Unfortunately, i'm sorry to inform you that we cannot refund you of your lost pokemon/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your pokemon/progress and not their pokemon/money/cooldowns.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, as this one that happened now, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.