program is crashed when I was in bug catching area after I catched spinarak with 142 IV

then I won 10k with 207 points

https://i.gyazo.com/8afa03478b0c64729fbb55e66699f596.png

but programme is crashed when I was talking with npc

I entered game but I started to game in the National park stop house 1

what can I do now

program is crashed when I was in bug catching area after I catched spinarak with 142 IV

then I won 10k with 207 points

https://i.gyazo.com/8afa03478b0c64729fbb55e66699f596.png

but programme is crashed when I was talking with npc

I entered game but I started to game in the National park stop house 1

what can I do now

Hello there! I’m sorry to hear about your situation. I regret to inform you about this, but we cannot refund your Genesect because it would be unfair to the other players who have accepted their losses due to crashing (regardless of our end or theirs) if we restore your pokemon and not their pokemon/money/cooldowns. If you caught it and lost it after a crash, please also take the time to read the thread linked below, for future reference.

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

For scheduled maintainance, you may check the Official PRO Discord for updates when the server will be going down. Announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in cases of long downtimes and numerous crashes due from our end, we may sometimes issue compensation to our players.

 

Also, if you crashed during the battle, it would count against a loss against the Legendary. Nevertheless, you can always battle Nikola in Trainer's Valley in order to have him respawn the Genesect for you. Please do remember that you have to once again catch a pokemon with 150+ Total IVs in order to enter the area once again. For more information on the Bug Catching Contest, feel free to check out our Bug Catching Guide.

 

I know it can be frustrating as Genesect may be hard to get, but I really hope you understand why we cannot fulfill your request. Let me know if you need anything else.