crashing

[Theironman002]

Hello

 

So i basically crash constantly when i play on silver servers. Can you fix this.

I would appreciate it if you can help me out with this, this is annoying because its crashing when ur having fun.....

 

Have a good day

IronMan

[Shinohara]

Hello

 

So i basically crash constantly when i play on silver servers. Can you fix this.

I would appreciate it if you can help me out with this, this is annoying because its crashing when ur having fun.....

 

Have a good day

IronMan

 

 

Hi @TheIronMan002

 

I'm sorry for the inconvenience.

I would like to inform you that we are aware of the issues related to the status of our server and our developers are already working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Let me know if something is unclear and if you have any further questions.

Have a wonderful day !