i had to make a new account (its been about a year since i have played) and i cant log into my main account, every time i try having it send me a email to reset my pw it wont send. i know for a fact that its the right email and user name.

i had to make a new account (its been about a year since i have played) and i cant log into my main account, every time i try having it send me a email to reset my pw it wont send. i know for a fact that its the right email and user name.

 

Hi @GoddessOwO

 

I'm sorry to hear about your situation.

Could you please try to download another browser, a new one, and reset again your password using this link: RESET PASSWORD

Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received.

If that should not work yet, please repeat the same procedure using this link: RESET PASSWORD - NEW WEBSITE

 

Let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !