Game froze

[Sezanar]

After such a long time I encountered a shinny venomoth and game froze... Please help me by looking into this matter. Please see the screen shot I sent.

[Shinohara]

After such a long time I encountered a shinny venomoth and game froze... Please help me by looking into this matter. Please see the screen shot I sent.

 

Hi @Sezanar

 

I'm sorry to hear about your situation.

I regret to inform you about this, but we cannot refund your Shiny Venomoth because it would be unfair to the other players who have accepted their losses due to crashing (regardless of our end or theirs) if we restore your pokemon and not their pokemon/money/cooldowns. Please also take the time to read the thread linked below, for future reference.

 

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress and that a shiny can be hard to find, but i hope you can understand why we cannot fulfill your request.

Please, let me know if something is unclear and if you have any further questions.

 

Have a wonderful day.