Lost Pokemon

[Lghgaming]

After training at Dragons Den, my Shiny Rattata get level 80, then the Silver Server lost connection then i sent back to Goldenrod Pokecenter and my Rattata became level 7. I was shock. How can i get back my rattata at level 80.

Another bug that sometimes i met a wild pokemon and it said my pokemon has fainted but i did nothing.

Sorry about my English and thanks for help.

[Shinohara]

After training at Dragons Den, my Shiny Rattata get level 80, then the Silver Server lost connection then i sent back to Goldenrod Pokecenter and my Rattata became level 7. I was shock. How can i get back my rattata at level 80.

Another bug that sometimes i met a wild pokemon and it said my pokemon has fainted but i did nothing.

Sorry about my English and thanks for help.

 

Hi @LGHGaming

 

I'm sorry to hear about your situation.

Unfortunately, it is possibile that you've been hitted by a rollback, due to a crash, which brought you back to a previous point of your progress, removing part it.

I regret to inform you that, unfortunately, we cannot refund you of your progress as it is like it never existed for our database and we cannot level up your rattata as it would be unfair to the others that accepted the loss of their progress due to crashing (regardless of on our end or theirs), if we level up your rattata and do not restore their progress/pokemon/item, etc.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

About the bug related to the HP of the Pokémon instead, we are aware of that and it has been forwarded to the relevant parties that will look into it and fix it as soon as possible.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.