Server crash

[Dominaii]

Last night/yesterday i spent a good 4 hours hunting Makuhita. I finally found a Thick fat, adamant with 31 sp, 29 att and plus 20 in all iv's except spA. I did a bit of ev training and then put it in my PC.

 

fast forward to about 2 hours ago. I was deleting trash pokemon out of my PC when the server started to get desynced and began to crash. i was deleting bellsprouts..

 

server goes down. i log back in and think nothing of it.. continue to EV train. I decide to work on my new makuhita and its no where to be found.. obviously got deleted in the messy desync before the server went down.. but i have no "proof" because the chat log wipes after it goes down.. really frustrating. I doubt theres anything that can be done but was bothered enough to make this post anyway haha. thanks for taking the time to read through.

[Shinohara]

Last night/yesterday i spent a good 4 hours hunting Makuhita. I finally found a Thick fat, adamant with 31 sp, 29 att and plus 20 in all iv's except spA. I did a bit of ev training and then put it in my PC.

 

fast forward to about 2 hours ago. I was deleting trash pokemon out of my PC when the server started to get desynced and began to crash. i was deleting bellsprouts..

 

server goes down. i log back in and think nothing of it.. continue to EV train. I decide to work on my new makuhita and its no where to be found.. obviously got deleted in the messy desync before the server went down.. but i have no "proof" because the chat log wipes after it goes down.. really frustrating. I doubt theres anything that can be done but was bothered enough to make this post anyway haha. thanks for taking the time to read through.

 

Hi @Dominaii

 

I would like to apologize for the inconvenience and the situation.

Unfortunately, i'm sorry to inform you that we cannot refund you of your lost Makuhita as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your pokermon and not their pokemon/money/cooldowns.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

I hope the information given was helpful, let me know if something is unclear and if you have any further questions and will be more than happy to assist you and clear any doubt.

 

Have a wonderful day.