chimchar shiny

[Fenixmetal]

hello sorry for the inconvenience please could check my pokemon capture history I lost a shiny chimchar because of disconnections and I was already caught

[Shinohara]

hello sorry for the inconvenience please could check my pokemon capture history I lost a shiny chimchar because of disconnections and I was already caught

 

Hi [uSER=456]@reydin[/uSER]

 

I would like to apologize about the inconvenience and inform you that i will try to explain you the situation as best and detailed as i can.

As Pokemon Revolution Online is a game in its beta phase, unexpected crashes may happen anytime. However, i would like to inform you that, as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but it is not perfect and can sometimes still result in a crash.

 

Regard your loss, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways:

• Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes)
  
• Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses.
  

With that said, i regret to inform you that, as not enough time had passed/you didn't relog and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database.

Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown.

Please also take the time to read the thread linked below, for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

Please, do also note that, for what regard scheduled mainteinance, you may check the Official PRO Discord for updates when the server will be going down. Announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

 

Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to assist you.

Have a wonderful day.