I have a problem with entering the game

[Masterco]

one because I can not enter the games. two because when I enter my account appears at zero I buy many things and adenlate a lot and spend my money?

[Shinohara]

one because I can not enter the games. two because when I enter my account appears at zero I buy many things and adenlate a lot and spend my money?

 

Hi @masterco

 

I'm sorry for the inconvenience

I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that.

As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account masterco and it seems like you have 144 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !

[Masterco]

please you fix it because I can not?..

I do not want to be fixed

 

and I do not handle English very well

Edited March 19, 2019 by masterco

[Shinohara]

please you fix it because I can not?..

I do not want to be fixed

 

Hi @masterco

 

I'm sorry for the inconvenience.

It seems like you have been able to correctly merge your account. Are you still experiencing any issue? If yes, could you please attach a screenshot of the error?

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the RESET PASSWORD - WEBSITE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9).

 

Looking forward to your reply, have a wonderful day !

[Masterco]

I already changed the password but it does not enter

[Shinohara]

I already changed the password but it does not enter

 

Hi @masterco

 

I'm sorry for the inconvenience.

Could you please confirm that the error you're experiencing is the "wrong username/password"?

If yes, It is possible that you might have to change password more times in order to make it works.

Please, make sure that it is alphanumerical and thefore it has only letters and numbers in the password and no other special characters.

Example of password accepted: dogcat1234

Example of password not accepted: dog-#cat12

Once again, you can change your password from RESET PASSWORD - WEBSITE.

 

Looking forward to your reply, have a wonderful day !