Hello,

 

I was hunting in the bug catching area and in a battle I clicked 2 times in the icon of the "items", after this the system send the masterball in the wild pokemon. However, I did not select any pokeballs.

Hello,

 

I was hunting in the bug catching area and in a battle I clicked 2 times in the icon of the "items", after this the system send the masterball in the wild pokemon. However, I did not select any pokeballs.

 

Hi @Ralian11

 

I'm sorry for the inconvenience.

Unfortunately, i have not been able to replicate the issue you have described and clicking it once opened the item-inventory meanwhile the second time simply did nothing.

I regret to inform you that we are unable to recover your Master ball for you as we have no way to verify that you really had one and you have used it, as well due to the fact that such a issue seems to not be able to be replicated and therefore it might have been an error on your end since you just need to click once to open the inventory.

We are also unable to give you a new Master ball as, if we would give you a new one, it would be unfair to all the other players that used their master balls due to a mistake and accepted the loss of them due to that.

 

Nevertheless, quoting our ITEM GUIDE, you are able to obtain a new Master Ball in the following ways:

Master Ball

Location:

- At any pvp-coin shop for 10 pvp-coins (Vermillion, Blackthorn, Mauville and Canalave).

- Obtainable in some exclusive events.

- Possible boss reward by Battle Boss.

- Possible 1st place reward - Bug Catching Contest - Johto.

- Solaceon Daily Quest - Once every sixth day streak.

- Possible '10 Item' Tier 4 Item Recycler outcome.

I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions.

Have a wonderful day !