Pokemon unable to learn a TM

[Qing]

Hello Hello, so i dont really know where to post this so imma just drop it here

 

I've had a little problem concerning the TM Ice Beam, i wanted to learn it to my Horsea, which was unsuccessfull, due maybe to a disconnection or something which i could understand because i've seen some post about it so i thought it would be ok lost it but whatever i can get another one its not that expensive, but then i asked my friend to get me his one (we're still in Kanto, so its pretty hard to get atm) which he did, and then i got the message in green in chat saying "your horsea has learned ice beam" and lost again the TM, and he still hasn't learned it, i mean now thats pretty annoying cause im kinda screwed here, lost my 2 TMS and my pokemon might never be able to learn the attack? could i do something about it or im gonna have to change my pokemon? (which would be hella unfair cause ive been farming for his ivs)

 

tried the move relearner, both of them they did it to me dirty too tho how come i can't learn anything back? xd lost around 16'000.

 

not begging to get my money back i dont mind much about it, i just want to know if the support could do something about my pokemon? atleast making it able to learn the TM?

 

and aswell about the move relearner, im scared to try again because he might screw me over again haha

 

Best regards,

 

John

[Shinohara]

Hello Hello, so i dont really know where to post this so imma just drop it here

 

I've had a little problem concerning the TM Ice Beam, i wanted to learn it to my Horsea, which was unsuccessfull, due maybe to a disconnection or something which i could understand because i've seen some post about it so i thought it would be ok lost it but whatever i can get another one its not that expensive, but then i asked my friend to get me his one (we're still in Kanto, so its pretty hard to get atm) which he did, and then i got the message in green in chat saying "your horsea has learned ice beam" and lost again the TM, and he still hasn't learned it, i mean now thats pretty annoying cause im kinda screwed here, lost my 2 TMS and my pokemon might never be able to learn the attack? could i do something about it or im gonna have to change my pokemon? (which would be hella unfair cause ive been farming for his ivs)

 

tried the move relearner, both of them they did it to me dirty too tho how come i can't learn anything back? xd lost around 16'000.

 

not begging to get my money back i dont mind much about it, i just want to know if the support could do something about my pokemon? atleast making it able to learn the TM?

 

and aswell about the move relearner, im scared to try again because he might screw me over again haha

 

Best regards,

 

John

 

Hi [uSER=2384307]@useonefkinname[/uSER]

 

I'm sorry for the inconvenience. Unfortuante I was not able to replicate the error.

It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up.

 

To fix that, could you please try the following procedure and see if it fixes your error:

1. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
   
2. Restart your computer/device
   
3. Download again the game from HERE
   

After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved.

Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand.

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

Edited March 24, 2019 by Shinohara