merge account gone wrong

[Zashi91]

hello guys. I started playing this game 2 years ago but i left for some time. Now that i returned i saw that i had to do a merge account procedure, but i think i did it wrong i maintained the new accont instead of the old one. Is there any possibility that i can recover that?

[Shinohara]

hello guys. I started playing this game 2 years ago but i left for some time. Now that i returned i saw that i had to do a merge account procedure, but i think i did it wrong i maintained the new accont instead of the old one. Is there any possibility that i can recover that?

 

Hi @Zashi91

 

I'm sorry for the inconvenience.

I would like to inform you that it seems like you have selected the wrong server while merging. I have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged.

Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy.

 

Please, let me know if you have any further questions in the while you get unmerged.

Have a wonderful day !

[Shinohara]

hello guys. I started playing this game 2 years ago but i left for some time. Now that i returned i saw that i had to do a merge account procedure, but i think i did it wrong i maintained the new accont instead of the old one. Is there any possibility that i can recover that?

 

Hi @Zashi91

 

Thank you for your patience.

I would like to inform you that your account has been unmerged and it seems like you have accessed it already.

Could you please confirm then that your issue has been solved?

 

Looking forward to your reply, have a wonderful day!