Can't learn moves

[Tootyfrooty]

Hi! So everytime I try to teach a TM it says in chat that I taught the pokemon that move, but he doesn't and the TM also disappears from my backpack...Lost 2 Solarbeam and 2 Icebeam cuz of that..And also looks like my pokemon don't learn their natural moves anymore, at lvl 59 Bellossom should have learned Petal Dance but now she's 61 and still didn't learn it! I don't know what to do

[Shinohara]

Hi! So everytime I try to teach a TM it says in chat that I taught the pokemon that move, but he doesn't and the TM also disappears from my backpack...Lost 2 Solarbeam and 2 Icebeam cuz of that..And also looks like my pokemon don't learn their natural moves anymore, at lvl 59 Bellossom should have learned Petal Dance but now she's 61 and still didn't learn it! I don't know what to do

 

Hi @TootyFrooty

 

I'm sorry for the inconvenience.

It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up.

 

To fix that, could you please try the following procedure and see if it fixes your error:

1. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
   
2. Restart your computer/device
   
3. Download again the game from HERE
   

After you've downloaded again the latest client, please try to teach again the move to your Pokémon.

Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc, also we are not able to track the shop-logs-payments and therefore we cannot confirm that anything has been bought.

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !