Bug catching crash

[Gs98]

Hello, I was doing bug catching contest when the connection got lost while facing a Larvesta. My wifi signal is excellent, so I think it was a server problem. Now the guard won't let me do it again until tomorrow, thus having lost the possible daily rewards and a Larvesta.

Is there the possibility to make today's contest available again? I don't like to complain, but this is the third time I got the "connection lost" during bug catching, and being a new player I really need those rewards. Also Larvesta doesn't spawn anywhere else and having 20 minutes per day makes it hard enough to hunt for it, and occasionally losing some days doesn't improve the situation.

Thanks for understanding

[Shinohara]

Hello, I was doing bug catching contest when the connection got lost while facing a Larvesta. My wifi signal is excellent, so I think it was a server problem. Now the guard won't let me do it again until tomorrow, thus having lost the possible daily rewards and a Larvesta.

Is there the possibility to make today's contest available again? I don't like to complain, but this is the third time I got the "connection lost" during bug catching, and being a new player I really need those rewards. Also Larvesta doesn't spawn anywhere else and having 20 minutes per day makes it hard enough to hunt for it, and occasionally losing some days doesn't improve the situation.

Thanks for understanding

 

Hi @gs98

 

I would like to apologize for the inconvenience experienced.

Unfortunately, I regret to inform you that, unfortunately, we are unable to reset the cooldown of the Bug Catching Contest as the cooldown is automatically handled by the server and that means that it resets for all the players every day at 00:00, GMT +0.

 

About the Larvesta, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways:

• Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes)
  
• Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses.
  

With that said, i regret to inform you that, as you were still fighting the Pokémon. or it was just caught, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database.

 

Also, if we would refund you by giving you a 2nd daily access to the bug catching contest or spawning a new Larvesta, it would be unfair to all the others that have lost part of their progress due to a crash, regardless if on our end or theirs, if we would refund you and not them. Refunding everyone means like thousands of players, and that is something that would break the balance of the game but more important is something that would take a really big amount of time from us, time that would be removed from other things like working on the stability of the servers, making events, etc.

Please also take the time to read the thread linked below, for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize like specific events aimed to make our players happy and make them enjoy the game, which is our main goal.

 

Regard the status of the server, as you have stated above, we are recently having some issue with the stability of our servers that sometimes cause the disconnections of the players from the servers.

We understand that disconnections can be frustrating as no one should ever experience a loss of their progress because that is sad, frustrating and block players from fully enjoying the game.

I can assure you that we are doing our best to make the game better everyday. We bought a better server, reworked the whole script engine and reworking the battle system right now.

Also, our current Developers are always working on the stability of the server analyzing each crash dump in order to understand what is causing them and decrease those annoying crashes.

Do keep in mind however that due to our daily updates, reworks and changes, there will always be a chance to find weird issues like the zombie dc and the deadlock but we will never stop to work on them in order to fix those bug and decrease/prevent any possible crash.

However, i'm happy to inform you that our Developers are also trying to work on a way that will permit us to have far greater checks on the logs and therefore to give us the chance to grant more refunds in the future as we have not a really nice way to do that now.

 

It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player.

A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly.

It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know that this doesn't provide any solid answer to your questions and neither a fix as of now, but i wanted anyway to point out that we are working everyday to keep Pokémon Revolution Online updated with new contents/feature/release and to solve any possible issue, this because we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it.

 

I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you.

Have a wonderful day !

Edited March 31, 2019 by Shinohara

[Gs98]

Thank you for your answer, I understand that servers may have some trouble with so many players online and I agree on the point that refunding everyone is clearly not possible. I didn't know lost pokemon with ID could be recovered, next time I'll make a screenshot as a precaution.

Thanks again, this was indeed a solid answer, I just hope in the future there will be a way to re-enter Bug Catching after losing connection or simply log in and continue it without being kicked out.