I try to login but it days can not connect to server

I try to login but it days can not connect to server

 

Hi @SJ19SJ

 

I'm sorry for the inconvenience.

Could you please try to totally reset your router and internet connection and let me know if it works? If not, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

Looking forward to your reply, have a wonderful day !

Hi @SJ19SJ

 

I'm sorry for the inconvenience.

Could you please try to totally reset your router and internet connection and let me know if it works? If not, please check with the following questions.

 

Looking forward to your reply, have a wonderful day !

Im on my android phone using data not wifi

Im on my android phone using data not wifi

 

Hi @SJ19SJ

 

I'm sorry to hear about your situation.

Unfortunately, some mobile connection may block the access to our servers and, as it is not a issue on our end, we cannot do anything for that.

However, using a VPN should be able to solve your issue. You can find many by googling or on the playstore.

Could you please try that and let me know if it solves your issue?

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day!

I cant login with mobile data but i can with wifi since the last update....