Reynanm741 Posted April 3, 2019 Share Posted April 3, 2019 please help me. . . . I cant access my account i try to reconnecting many time, open and close on it and Download again. . .please help tnx. . . Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 3, 2019 Administrator Share Posted April 3, 2019 please help me. . . . I cant access my account i try to reconnecting many time, open and close on it and Download again. . .please help tnx. . . Hi @reynanm741 I'm sorry for the inconvenience. Could you please tell me which is the issue that you experience when you try to log in the account? Is that the "invalid username-password"? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Reynanm741 Posted April 3, 2019 Author Share Posted April 3, 2019 Hi @reynanm741 I'm sorry for the inconvenience. Could you please tell me which is the issue that you experience when you try to log in the account? Is that the "invalid username-password"? Looking forward to your reply, have a wonderful day! but on my phone it says that "invalid username-password" . . .but in my pc connot connect to the server. . . a pew mins ago i try to change my password and its fine coz i can access my account with the new password in PRO site. . . Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 5, 2019 Administrator Share Posted April 5, 2019 but on my phone it says that "invalid username-password" . . .but in my pc connot connect to the server. . . a pew mins ago i try to change my password and its fine coz i can access my account with the new password in PRO site. . . Hi @reynanm741 I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Also, i'm happy to inform you that the players that were affected got a mini ms and a black membership extension for 3 days. Could you please try to login and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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