Goldorako Posted April 3, 2019 Share Posted April 3, 2019 Hello, the game as disconnect when i go to speak with MEW on faraway Island. When i reconnect, No Mew, no capture. I have going to the discord for tell my problem but no success. And now, impossible for me to connect the game after change my password... Please help me, thank you. Goldorako Goldorako trainer Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 4, 2019 Administrator Share Posted April 4, 2019 Hello, the game as disconnect when i go to speak with MEW on faraway Island. When i reconnect, No Mew, no capture. I have going to the discord for tell my problem but no success. And now, impossible for me to connect the game after change my password... Please help me, thank you. Goldorako Hi @Goldorako I'm sorry for the inconvenienice. I would like to inform you that, if you want to get another chance to catch Mew, you will have to beat Boss Nikola as beating him is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Mew for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash or a disconnection, regardless of on our end or theirs. Therefore, as stated above, if you would like to have another chance to catch Mew you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. To check how to reach him, you can follow our guide: TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Regard the password error. I would like to inform you that the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Let me know if something is unclear and if you have any further questions, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Goldorako Posted April 4, 2019 Author Share Posted April 4, 2019 Hi @Goldorako I'm sorry for the inconvenienice. I would like to inform you that, if you want to get another chance to catch Mew, you will have to beat Boss Nikola as beating him is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Mew for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash or a disconnection, regardless of on our end or theirs. Therefore, as stated above, if you would like to have another chance to catch Mew you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. To check how to reach him, you can follow our guide: TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Regard the password error. I would like to inform you that the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Let me know if something is unclear and if you have any further questions, have a wonderful day ! Goldorako trainer Link to comment Share on other sites More sharing options...
Goldorako Posted April 4, 2019 Author Share Posted April 4, 2019 Ok, two bugs, and it's the game responsability but, not solution, after 700 hours playing. Congratulation !!! Is very not serious. I try to connect since yesterday, but impossible. And for Mew, it's not my error, i lose Mew because this game no stop crash random! I'm very disappointing!! And in angry also. I stop definitivly this game, not choice!!! Thanks, bye Goldorako trainer Link to comment Share on other sites More sharing options...
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