Please someone help me

[Tiagorambol]

Please someone help me, I can not get into the game, it appears that the map is loading and then gives connection lost.

[Tiagorambol]

Por favor alguém me ajude, eu não consigo entrar no jogo, parece que o mapa está carregando e depois dá conexão perdida. [/ QUOTE]

Detalhes

Note, they are telling me that I have been banned and I have done absolutely nothing to be

banned.

[Juliph]

Please someone help me, I can not get into the game, it appears that the map is loading and then gives connection lost.

Por favor alguém me ajude, eu não consigo entrar no jogo, parece que o mapa está carregando e depois dá conexão perdida. [/ QUOTE]

Detalhes

Note, they are telling me that I have been banned and I have done absolutely nothing to be

banned.

Hi there, @tiagorambol

 

I would like to first and foremost start off by saying I am sorry for the Inconvenience, I have checked your account and you are indeed not banned. Although you may not be banned, unfortunately something in you connection is. Below I have a few things you can do to figure out what exactly is banned is within your connection

 

~︎ Are you using Proxy?

Try not using it, and then test again

 

︎~ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case it could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post, you could also use a VPN although you should check you're allowed first.

 

Please let me know here, if any of those solutions work for you. I am looking forward to your reply :)

 

With kind regards, Juliph

[Tiagorambol]

I'll check Juliph, but thank you very much for the attention, I was already terrified of that. When I solve, I'll let you know.