I cannot run the game properly

[101040james]

Some graph in the game cannot be shown ,like the moves names, battle background, icons(bags,information card,pokes).

I don't know where the problems are .

I deleted it and download again and again but it doesn't work.

WHAT CAN I DO !!!!

[Shinohara]

Some graph in the game cannot be shown ,like the moves names, battle background, icons(bags,information card,pokes).

I don't know where the problems are .

I deleted it and download again and again but it doesn't work.

WHAT CAN I DO !!!!

 

Hi @101040james

 

I'm sorryu for the inconvenience.

Could you please tell me on which device you're trying to play on? (Windows 64/32 bit, Mac, Android)

Also, as a first try you can try to do a fresh/clean install and see if it solves your issue:

 

• Delete all the old files or PRO
  
• Restart your device
  
• Download another browser and then try to download again the game from our PRO CLIENT DOWNLOAD
  

 

Please, let me know your device and if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

[101040james]

Hi @101040james

 

I'm sorryu for the inconvenience.

Could you please tell me on which device you're trying to play on? (Windows 64/32 bit, Mac, Android)

Also, as a first try you can try to do a fresh/clean install and see if it solves your issue:

 

• Delete all the old files or PRO
  
• Restart your device
  
• Download another browser and then try to download again the game from our PRO CLIENT DOWNLOAD
  

 

Please, let me know your device and if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

 

 

 

 

 

I still cannot see the graph after following your instructions. I am using Android phone (Xiaomi).