Blazzln Posted April 6, 2019 Share Posted April 6, 2019 I recently updated my client to the blue "beta client" and after having to reinstall the game 3 times to get it to work I finally got on and went to hunt a foonguss for my team. When I entered the Ilex forest I now get this screen for about a minute and it kicks me out to log in, the same thing happens upon logging in again I can't even get into the game. Link to comment Share on other sites More sharing options...
Blazzln Posted April 7, 2019 Author Share Posted April 7, 2019 still can't play the game... Link to comment Share on other sites More sharing options...
Necro Posted April 7, 2019 Share Posted April 7, 2019 Sorry this is happening ): I would try reinstalling the game and see if that works. Make a post under general support if the issue continues ! width=988pxhttps://cdn.discordapp.com/attachments/516041445392777217/541729119524749335/nec.png[/img] Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 7, 2019 Administrator Share Posted April 7, 2019 I recently updated my client to the blue "beta client" and after having to reinstall the game 3 times to get it to work I finally got on and went to hunt a foonguss for my team. When I entered the Ilex forest I now get this screen[ATTACH=full]75235[/ATTACH] for about a minute and it kicks me out to log in, the same thing happens upon logging in again I can't even get into the game. Hi @BlazzlN I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Blazzln Posted April 7, 2019 Author Share Posted April 7, 2019 i have reinstalled the game twice, the problem is still there. Link to comment Share on other sites More sharing options...
Blazzln Posted April 7, 2019 Author Share Posted April 7, 2019 after 4 reinstalls i fixed it, I can't keep reinstalling the game though i have a download limit.... Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 17, 2019 Administrator Share Posted April 17, 2019 after 4 reinstalls i fixed it, I can't keep reinstalling the game though i have a download limit.... I'm really happy to see that your issue has been solved. I'm sorry about your issue but most of the time the issue is in the device or android version and we cannot do much about it. Nevertheless, we will investigate and check if there is something we can do about it. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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