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[19rubenz]

Terminando el boss del casino se cayo el server . deberian de por lo menos dejarme de nuevo no es mi culpa

[Aghanim]

Terminando el boss del casino se cayo el server . deberian de por lo menos dejarme de nuevo no es mi culpa

Hello there! My apologies for the inconvenience.

 

 

Unfortunately, there is nothing that can be done about the situation due to the following facts:

 

- The game is still in BETA and crashes happen, its hard to stop them and we apologize for this.

 

- It would be unfair for others who also were affected and never rewarded as we have no proof of such and logs.

 

With that being said, I will quote from the Common Issues thread.

 

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

Also, during scheduled downtimes, you are notified in the DISCORD SERVER and if the crash was on your end, please do read the quote below for possible solutions.

 

 

• Crash issues or other issues
  

 

▪︎ Win7 Guide

 

▪︎ Win10 Crash Fix

 

▪︎ Android Guide

 

▪︎ Mac Guide

 

▪︎ PRO on Linux Guide

 

▪︎ Black screen and Failed to load mono fix

 

 

 

Other solution for crash (follow 3 steps)

 

1. Unzip file without using WinRAR or 7zip

 

2. Disable anti-virus program

 

3. Restart computer

 

 

Mac UnZip Programs Suggestions

 

1. The Unarchiver

 

2. WinZip5

 

3. Keka

 

4. BetterZiip

 

 

Others solution:

 

Update driver and reinstall Direct X

 

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

 

I would end by apologizing once again and hoping you all the best for future bosses.

 

Let me know if you have further questions.

 

 

Deep Regards.

 

- Aghanim.