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the first prob. was resolved but now are the servers down or is it just me who cant connect to servers

Mag1ev
in Resolved General Support

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When I updated the screen was normal but it says ''can not connect to server'' what should I do can y'all plz fix this

When I updated the screen was normal but it says ''can not connect to server'' what should I do can y'all plz fix this

Hello there! My apologies for the inconvenience.

 

 

Unfortunately, there is nothing that can be done about the situation because the game is still in BETA and crashes happen, its hard to stop them and we apologize for this.

 

With that being said, I will quote from the Common Issues thread.

 

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

Also, during scheduled downtimes, you are notified in the DISCORD SERVER and if the crash was on your end, please do read the quote below for possible solutions.

 

 

  • Crash issues or other issues

 

▪︎ Win7 Guide

 

▪︎ Win10 Crash Fix

 

▪︎ Android Guide

 

▪︎ Mac Guide

 

▪︎ PRO on Linux Guide

 

▪︎ Black screen and Failed to load mono fix

 

 

 

Other solution for crash (follow 3 steps)

 

1. Unzip file without using WinRAR or 7zip

 

2. Disable anti-virus program

 

3. Restart computer

 

 

Mac UnZip Programs Suggestions

 

1. The Unarchiver

 

2. WinZip5

 

3. Keka

 

4. BetterZiip

 

 

Others solution:

 

Update driver and reinstall Direct X

 

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

I hope the crashes stop after you have done these steps, let me know if they continue.

Although, this is most probably the servers, as they were had crashed 20mins before you made this post.

Let me know if you have futher questions.

 

Deep Regards.

- Aghanim.

PRO Rules -- Punishment Policy -- General Support -- How to Report

Do not contact staff members for private support.

Use the appropriate forum to help others having the issue too.

 

Unsolicited messages will be removed.
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