got kicked out of bug catching contest in 15 seconds

[Garatoi]

i just entered and began to seek for pokes and got kicked of the game 15 seconds after begenning the bug contest. i reconnect and now i am in the entrance hall. No rewards... Second time this is happening to me.

[Shinohara]

i just entered and began to seek for pokes and got kicked of the game 15 seconds after begenning the bug contest. i reconnect and now i am in the entrance hall. No rewards... Second time this is happening to me.

 

Hi @garatoi

 

I'm sorry to hear about yours situation.

I would like to inform you that we are aware of the frequent crashes of the servers and that we our developers are working everyday to improve the stability of the servers, analyzing each crash dump in order to understand what is causing them, why it's causing that, and to decrease them from being experienced/occur.

Our developers also are working on a system where the cooldown of bosses and other things get reset once we manually reboot the server after a crash. However, sometimes the server automatically restart itself and therefore that fix do not get applied to automatic restarts. This is a thing that our developers are working on and will keep improving in order to make sure to not make anyone experience any loss of their progress, as we understand that the loss of your progress is really frustrating.

 

Unfortunately, as of now, there is not a real fix and i cannot either refund you of the cooldown of your bug catching, however keep note that we will never stop to work on solving the server issues and fix any possible issue that can cause a loss of your progress.

I'm sorry about your situation but i hope you can understand.

 

Please, let me know if something is unclear and if you have any further questions.

Have a wonderful day !