Hobgoblinss Posted April 15, 2019 Share Posted April 15, 2019 Have just logged onto the silver server after a while of not playing i have fully merged my account however have no Pokemon and is way past the point of professor oaks starter Pokemon as i had some pokemons before however every time i goes in tall grass it teleports me back to the pokecenter last used and cannot do anything. The reason i want to keep this account is because i have some ms membership tokens and a glaceon mount. It would be very helpful even if you just gave me a level 5 hoot hoot that would at least allow me to travel back to the starting point and level it up from there as at the moment i cannot do anything Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 15, 2019 Administrator Share Posted April 15, 2019 Have just logged onto the silver server after a while of not playing i have fully merged my account however have no Pokemon and is way past the point of professor oaks starter Pokemon as i had some pokemons before however every time i goes in tall grass it teleports me back to the pokecenter last used and cannot do anything. The reason i want to keep this account is because i have some ms membership tokens and a glaceon mount. It would be very helpful even if you just gave me a level 5 hoot hoot that would at least allow me to travel back to the starting point and level it up from there as at the moment i cannot do anything Hi @Hobgoblinss I'm sorry for the inconvenience experienced. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 45 coins, your glaceon mount and your dragon cloak in it. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Hobgoblinss Posted April 17, 2019 Author Share Posted April 17, 2019 Hi @Hobgoblinss I'm sorry for the inconvenience experienced. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 45 coins, your glaceon mount and your dragon cloak in it. Looking forward to your reply, have a wonderful day ! Yes :) Please do that it will be very helpful Link to comment Share on other sites More sharing options...
Hobgoblinss Posted April 21, 2019 Author Share Posted April 21, 2019 Bump Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 23, 2019 Administrator Share Posted April 23, 2019 Bump Hi @Hobgoblinss I'm sorry for the delay and the inconvenience. Your account has been successfully reset as requested. In order to add back your items (Glaceon Mount, Dragon Cloak, 2x Mini MS ) we need you to be online. Could you please tell me when you'll be online? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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