Hello, I'm facing issue with the pro client. I'm not able to access Pokedex, bag and other side menu options just below the Pokemon list. I have tried to download the client multiple times. I have a one plus 6t i.e., an Android is user. Kindly, resolve the issue.

Hello, I'm facing issue with the pro client. I'm not able to access Pokedex, bag and other side menu options just below the Pokemon list. I have tried to download the client multiple times. I have a one plus 6t i.e., an Android is user. Kindly, resolve the issue.

We have the same issue hope they'll fix that

Hello, I'm facing issue with the pro client. I'm not able to access Pokedex, bag and other side menu options just below the Pokemon list. I have tried to download the client multiple times. I have a one plus 6t i.e., an Android is user. Kindly, resolve the issue.

 

Hi @Varunkverma

 

I'm sorry for the inconvenience.

As you said that you have downloaded already the client multiple times, could you please try to change the gui scale-hud and any graphical setting in the game-settings and tell me if that was able to solve your issue?

 

Looking forward to your reply, have a wonderful day!

Hi @Varunkverma

 

I'm sorry for the inconvenience.

As you said that you have downloaded already the client multiple times, could you please try to change the gui scale-hud and any graphical setting in the game-settings and tell me if that was able to solve your issue?

 

Looking forward to your reply, have a wonderful day!

Hey, thanks for a response. I tried what you suggested but it didn't work.

Hey, thanks for a response. I tried what you suggested but it didn't work.

 

Hi @Varunkverma

 

I'm sorry for the inconvenience.

We have recently released the new client yesterday, could you please try again the following procedure and check if it solves your error?

1. Delete all the PRO Files that you have (.zip and remaining files too).
   
2. Restart your device
   
3. Download again the game from HERE
   

Unfortunately it seems like you are the only experiencing this issue, or one of the really really few, so we might take a bit to understand what is causing this issue, i'm sorry for the inconvenience.

Looking forward to your reply, have a wonderful day!

Hi @Varunkverma

 

I'm sorry for the inconvenience.

We have recently released the new client yesterday, could you please try again the following procedure and check if it solves your error?

1. Delete all the PRO Files that you have (.zip and remaining files too).
   
2. Restart your device
   
3. Download again the game from HERE
   

Unfortunately it seems like you are the only experiencing this issue, or one of the really really few, so we might take a bit to understand what is causing this issue, i'm sorry for the inconvenience.

 

Looking forward to your reply, have a wonderful day!

Thanks for reaching out. However, even on following the steps you suggested, the problem is not resolved. I'm not able to use my bag so I'm stuck at a point I cannot move any further.

I have a one plus 6 t. Kindly, check for new solutions. Thanks and looking forward to your reply.

We have the same issue hope they'll fix that

Hey, were you able to resolve this?

Hey, were you able to resolve this?

Nope i didn't work also