Boxr Posted April 23, 2019 Share Posted April 23, 2019 Hello, After update of 22th april i'm not able to login anymore. It keeps trying to connect and give the error message "Can not connect to server" I tried to delete all files from PC and re-download but it did not work. Can anyone help me? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 23, 2019 Administrator Share Posted April 23, 2019 Hello, After update of 22th april i'm not able to login anymore. It keeps trying to connect and give the error message "Can not connect to server" I tried to delete all files from PC and re-download but it did not work. Can anyone help me? Hi @Boxr I'm sorry for the inconvenience. According to our tools you're not banned, however something in your connection might block the access to PRO. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Boxr Posted April 23, 2019 Author Share Posted April 23, 2019 Hi @Boxr I'm sorry for the inconvenience. According to our tools you're not banned, however something in your connection might block the access to PRO. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day ! ▪︎ Are you using Proxy? No, never used it. ▪︎ Are you trying to play at home/work/school? Playing at home. It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. This is not the first time I play this game, never had any connections issues. This started to happen after de update this week. Link to comment Share on other sites More sharing options...
Boxr Posted April 23, 2019 Author Share Posted April 23, 2019 Hello, I tried to execute the game from another computer, same internet and it worked. For some reason i don't know, after this week's patch I can not log into the game anymore. Link to comment Share on other sites More sharing options...
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