Fatal Error

[Renzolenardo]

Hi, my client is currently not starting and shows this notification when I open the app. I downloaded the recent client last April 21. However, since I got this notification, I deleted the file and downloaded it again today (hoping that it will work the 2nd time) but, I got the same notification.

 

Hope it gets resolved soon for I am looking forward for the Easter event. Ty.

[Shinohara]

[ATTACH=full]78717[/ATTACH]

Hi, my client is currently not starting and shows this notification when I open the app. I downloaded the recent client last April 21. However, since I got this notification, I deleted the file and downloaded it again today (hoping that it will work the 2nd time) but, I got the same notification.

 

Hope it gets resolved soon for I am looking forward for the Easter event. Ty.

 

Hi @renzolenardo

 

I'm sorry for the inconvenience.

Could you please try the following:

1. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
   
2. Install the latest version of .NET Framework
   
3. Restart your computer
   
4. Totally disable your Firewall and Antivirus
   
5. Download again the game from HERE
   
6. Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: or desktop, but you can put them in your documents into a folder like this: CLIENT FOLDER)
   
7. Run the program as Administrator
   

If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client.

Please, let me know if you have been successful in solving your error and if you have any further questions.

Have a wonderful day !

[Renzolenardo]

Good day, I've been busy this past few days. My client's fine now. Ty for your help.