can not connect to server (silver)

[Tolenss]

after long time i didnt play pro because im busy and now i want to continue to play again when i try to log in silver server theres a message said cannot connect to server . server is down ? bcoz i try to log in gold and it works and start a new game can you help me with this . my old one is on silver . please help me!

[Shinohara]

after long time i didnt play pro because im busy and now i want to continue to play again when i try to log in silver server theres a message said cannot connect to server . server is down ? bcoz i try to log in gold and it works and start a new game can you help me with this . my old one is on silver . please help me!

 

Hi @Tolenss

 

I'm sorry for the inconvenience.

Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

Looking forward to your reply, have a wonderful day !