Cant re-battle chuck after crash

[Coono]

Was my first time fighting him this go around and it was the first server crash, Waleed from discord said it's a roll back issue and to post here?

[Shinohara]

Was my first time fighting him this go around and it was the first server crash, Waleed from discord said it's a roll back issue and to post here?

 

Hi @Coono

 

I'm sorry for the inconvenience.

Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them.

It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status.

However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future.

 

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

The reason of why the boss cooldown have not been reset after the crash is because the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset.

Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Please, let me know if you have any further questions.

Have a wonderful day!

[Coono]

Ah ok I understand, I was initially confused as to why I couldnt since it was a reworked boss, ah well. Ty!