Rkiriakos Posted May 14, 2019 Share Posted May 14, 2019 Hello I'm trying to download the latest update Android client and when I log in said can't connect to the server... Let me know what I can Plz...ty Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 14, 2019 Administrator Share Posted May 14, 2019 Hello I'm trying to download the latest update Android client and when I log in said can't connect to the server... Let me know what I can Plz...ty Hi @rkiriakos I'm sorry for the inconvenience. As first, could you please tell me if you have downloaded the client from our website or to an external website that is not the official one? If you have downloaded the latest client from our website and you should not be able to log in the game any way, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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