I can't log to old account help!

[Amberleemoon]

I cant'to log in to Amberleethemoon my acoount did you guys delete it ? no It's on here please help me

[Shinohara]

I cant'to log in to Amberleethemoon my acoount did you guys delete it ? no It's on here please help me

 

Hi @AmberleeMoon

 

I'm sorry for the inconvenience.

Could you please tell me what is the error that pop up/you experience when you try to log with Amberleethemoon ?

 

Looking forward to your reply, have a wonderful day !

[Amberleemoon]

ok first I get the: invalent user/pass then that user dosen't exist

[Shinohara]

ok first I get the: invalent user/pass then that user dosen't exist

 

Hi @AmberleeMoon

 

I'm sorry for the inconvenience.

Could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue?

It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well.

 

Looking forward to your reply, have a wonderful day