Crash

[Brolly89pl]

Hi, is there any chance to help me with this: I beat Morty for the 3rd time in a row, pick Rotom as the prize and while trying to catch, my pc crashed. So now i have no rotom and 0 wins in a row. Could you help me ?

[Shinohara]

Hi, is there any chance to help me with this: I beat Morty for the 3rd time in a row, pick Rotom as the prize and while trying to catch, my pc crashed. So now i have no rotom and 0 wins in a row. Could you help me ?

 

Hi @Brolly89PL

 

I'm sorry for the inconvenience experienced and for your loss.

I regret to inform you that, as you were still fighting the Pokémon. or it was just caught, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database.

 

Also, i'm sorry to inform you that, unfortunately, we cannot refund you giving you a new rotom as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs, if we would refund you and not them. Also, our tools currently do not permit us to manually reset the cooldown of the boss and give back the consecutive wins, as they currently lack of this feature.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

If you are interested, it is possible to obtain rotom even in the excavation site, as highlighted here below:

Rotom
#Map          Area            Daytime      Rarity  MS  Level  Item
Haunted Site  Excavation      00:00-23:59  Tier 9  No  15-25  -
Mt. Pyre 4F   Morty (Reward)  M/D/N        -       No  15     -

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player.

A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly.

It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I'm sorry about your loss and I'm sorry to disappoint you, but i hope you can understand.

 

I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you.

Have a wonderful day !

Edited May 21, 2019 by Shinohara

[Brolly89pl]

Thanks for clarification :) so I'm gonna find another one :)

[Brolly89pl]

Right now the game crashes while i was collescting winning prize from suhuzen and game crashes, after reload the game Suhuzen said: you haven't beaten me yet. The Bosses are no longer challenge in this game, but you need actually lots of luck to not experience game crush. Is this something you can help or just same as my earlier problem ?