Merging Error.

[Zercon]

I synced the wrong server red instead of blue over to silver. I spawned way back which is alright so I started playing through but I am unable to obtain cut so I cannot progress. Also the man across the golden bridge "Bill" who gives me a ticket, his story line was already completed and he wont give me the ticket so I am unable to get onto the boat. Completely stuck. Thanks for your time

[Shinohara]

I synced the wrong server red instead of blue over to silver. I spawned way back which is alright so I started playing through but I am unable to obtain cut so I cannot progress. Also the man across the golden bridge "Bill" who gives me a ticket, his story line was already completed and he wont give me the ticket so I am unable to get onto the boat. Completely stuck. Thanks for your time

 

Hi @Zercon

 

I'm sorry for the inconvenience.

Unfortunately, i would like to inform you that it is really not suggested to choose the wrong server when merging as you might find these kind of issues.

However, if you want, we can offer you an unmerge. After that you will be able to merge again your account choosing the main one.

If you are interested, please refrain to make any trade on the silver server, as that will automatically block any chance of unmerge your account.

Are you interested in getting unmerged?

 

Looking forward to your reply, have a wonderful day !

[Zercon]

Yes please that would be great. Sorry for the inconvenience!

[Shinohara]

Yes please that would be great. Sorry for the inconvenience!

 

Hi @Zercon

 

Thank you for your patience.

I would like to inform you that your account has been unmerged and you can now merge it again.

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account Zercon and it seems like you have 132 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !