Item and disappeared money

[Thimax10]

Hello,

During my game hours, I suffered several connection crashes or game server crashes...

During the league, the game crashed, the items used were not given back to me, and it returned to me at the very beginning while I was fighting with Lance...

Because of this I lost a lot of Pokédollars, would it be possible to have a refund?

Thank you for your understanding and attention

[Saigo]

Hello,

During my game hours, I suffered several connection crashes or game server crashes...

During the league, the game crashed, the items used were not given back to me, and it returned to me at the very beginning while I was fighting with Lance...

Because of this I lost a lot of Pokédollars, would it be possible to have a refund?

Thank you for your understanding and attention

Hello Thimax10,

 

I'm sorry for any inconvenience caused, and I would like to tell you that our game is still in BETA and server crashes may happen in any time, and what happened with your case is that when you disconnect while fighting it will lead you back to the last PokeCenter visited.

 

Unfortunately we are unable to verify how was your money and items used, and if we give you your money back it would be unfair for those who already accepted their loss not being given any compensation by bug, errors, and server crashes.

Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features, changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news. You could also type ^up in the #bot-commands channel to check the server status.

 

I'm sorry if this wasn't what you wanted to see but I hope you can understand this, please tell me if there's any further question.

Looking forward for your answer, have a good day.

Edited May 25, 2019 by Saigo