Can't log in my accounts

[Kytvry]

Good day sir actually i have this problem yesterday i cant log in my accounts(my orig acc and my cousin acc) it keeps saying invalid password or username but i can log in my friends acc tho im confused im sure i didnt change anything nor password or its username.Cant even log in on the dashboard too.To whom it may concern hope you can help and solve my problem

[Shinohara]

Good day sir actually i have this problem yesterday i cant log in my accounts(my orig acc and my cousin acc) it keeps saying invalid password or username but i can log in my friends acc tho im confused im sure i didnt change anything nor password or its username.Cant even log in on the dashboard too.To whom it may concern hope you can help and solve my problem

 

Hi @KYTVRY

 

I'm sorry for the inconvenience.

It is possible that some character not allowed in your password is blocking you from accessing the game.

To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue?

It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well.

 

Looking forward to your reply, have a wonderful day