Why

[Spindashz]

This game, I just downloaded it, for the first time, my second encounter was a shiny pidgey, it crashed, is there no way to get repaid? :/

[Spindashz]

Not even a reply, fuck it.

[Shinohara]

This game, I just downloaded it, for the first time, my second encounter was a shiny pidgey, it crashed, is there no way to get repaid? :/

 

Hi @Spindashz

 

I'm sorry for the inconvenience and the delay.

I would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways:

• Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes)
  
• Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses.
  

With that said, i regret to inform you that, as you were still fighting it or you had just caught it, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database.

Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown.

Please also take the time to read the thread linked below, for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

However as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash.

Our developers are working no-stop in order to fix the server to a point where it will be again playable as we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it.

They are totally reworking the server code and there will be an update soon where python will be completely rei-mplemented in PRO and many, many other things in the server code as well, and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them in a fastest way.

In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on in case someone should lose part of their progress.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements about Pokemon Revolution Online.

 

Also, please refrain from using an inappropriate language as that's forbidden as stated in our Rules

 

Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to clear any doubt.

Have a wonderful day.