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Password change bug!

Chalzon
in Resolved General Support

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As i try to change my account's password and uli out my username i wait for like 10 mins and i have no email to reset the password. What can i do?

As i try to change my account's password and uli out my username i wait for like 10 mins and i have no email to reset the password. What can i do?

 

Hi @Chalzon

 

I'm sorry about the inconvenience.

I would like to inform you that you can change your password from HERE . Please, Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received.

Also, using a different browser such as Firefox or Chrome could also help.

If you should not receive the email yet, could you please try to repeat the same procedure from your smartphone please.

 

Let me know if you have been successful in solving your issue and if you have any other questions.

Have a wonderful day !

image.gif

 

  • 2 weeks later...
  • Author

Hi @Chalzon

 

I'm sorry about the inconvenience.

I would like to inform you that you can change your password from HERE . Please, Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received.

Also, using a different browser such as Firefox or Chrome could also help.

If you should not receive the email yet, could you please try to repeat the same procedure from your smartphone please.

 

Let me know if you have been successful in solving your issue and if you have any other questions.

Have a wonderful day !

I tried another time and it worked thanks a lot tho!

I tried another time and it worked thanks a lot tho!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

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