E4 and Champion issue

[Passedskittles]

During one of the server crashes I just beat Gary and it crashed while I was talking to Prof Oak. When I got back on, it sent me back to before I beat Gary. Is it possible to make me get past this, saying how i wasted a lot of revives and hyper potions, so it will probably take me awhile to beat it again. And i just want to get to the next region.

[Shinohara]

During one of the server crashes I just beat Gary and it crashed while I was talking to Prof Oak. When I got back on, it sent me back to before I beat Gary. Is it possible to make me get past this, saying how i wasted a lot of revives and hyper potions, so it will probably take me awhile to beat it again. And i just want to get to the next region.

 

Hi @passedskittles

 

I'm sorry for the inconvenience.

Unfortunately we are not able to make you Kanto Champion as our TOOLS do not permit us to do that and because it would be unfair to all the others users that experienced a loss of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not them of their Pokémon/Item/Money/etc.

Please, take your time to read here below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

However, as a way to help you, we have added to your account 10 Max. Potions and 10 Revives in order to permit you to rebattle and win against the Elite Four of Kanto without any problem.

 

I hope the information given provided some clarification and that the items given will be able to help you beating the elite four of Kanto.

Please, let me know if you have any further questions.

 

Have a wonderful day !