Alphaspoon101 Posted June 14, 2019 Share Posted June 14, 2019 I've been trying to connect since 11pm CST to either server but every attempt ends with "cannot connect to server" I've uninstalled the app multiple times but still no success. Please help with getting this resolved. Thanks :) Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 15, 2019 Administrator Share Posted June 15, 2019 I've been trying to connect since 11pm CST to either server but every attempt ends with "cannot connect to server" I've uninstalled the app multiple times but still no success. Please help with getting this resolved. Thanks :) Hi @Alphaspoon101 I'm sorry for the inconvenience. If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case ▪︎ It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Alphaspoon101 Posted June 17, 2019 Author Share Posted June 17, 2019 I believe I figured it out. I'm playing this on my phone and I can only connect when I connect to wifi. Am I not able to connect to the servers if I'm using mobile data or is there something I need to do in order to connect without being on wifi? Thanks for the help! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 18, 2019 Administrator Share Posted June 18, 2019 I believe I figured it out. I'm playing this on my phone and I can only connect when I connect to wifi. Am I not able to connect to the servers if I'm using mobile data or is there something I need to do in order to connect without being on wifi? Thanks for the help! Hi @Alphaspoon101 I'm sorry for the inconvenience. Unfortunately, some mobile-provider block the access to specific services-game-website, just as a way of protection, even if those websites might be safe. As that's not a problem on our end, there's nothing we can do about it. You might try to contact your provider and ask to remove any block, but i'm not even sure if that's possible. However, I'm happy to see that you're able to play with the Wi-Fi and that you can enjoy therefore Pokémon Revolution Online. Is there anything else i can help you with? If you have any further questions, please don't hesitate to ask. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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