Money lost due to server crashing issues while trying to learn a move via TM teacher

[Touhoukhoa]

So I was trying to learn acrobatics for my Treecko in Fortree City.

I spent 15k poke$ and while I was trying to replace Quick Attack with Acrobatics the server went down ( which happens so many times recently)

my IGN is Touhoukhoa ; Silver Server

I hope to receive support from the team. Thank you.

[Touhoukhoa]

Oops I tried and lost another 15k lol

[Contrary]

So I was trying to learn acrobatics for my Treecko in Fortree City.

I spent 15k poke$ and while I was trying to replace Quick Attack with Acrobatics the server went down ( which happens so many times recently)

my IGN is Touhoukhoa ; Silver Server

I hope to receive support from the team. Thank you.

 

Hello @touhoukhoa,

 

I am sorry for the caused inconvenience.

Unfortunately, we can't refund the money. This due to players who accepted their loss in the past, it would be unfair to refund it now because we didn't refund them aswell.

 

Some times when the game crashes/stuck, you might lose some of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a Rollback. We are so sorry for your case, however, further action can not be taken for it.

 

We can't refund the money, but I can give you some tips to make some!

Some easy ways to make money:

• Do diggspots (3day cooldown)
  
• Battle Bosses/NPC's. (You can check the cooldown of the bosses with the Boss cooldown checker in Celadon city. NPC's have a 7 day cooldown)
  
• Hunt Pokemon for selling purpose.
  

 

Also, whenever the server goes offline for a maintenance, we announce it in the Official PRO Discord in order to notify the players. So make sure to join it.

 

It is possible the crash may have been caused because of a issue on your side.

We suggest therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection.

If the problem is indeed with your connection try out the following as it might help:

• Call your internet provider.

• Troubleshoot Your Hardware.

• Opt for a wired connection if you’re using a wireless connection

• Turn Off Bandwidth-Hogging Plugins and Apps.

• Try a New DNS Server

 

Once again I am sorry for the inconvenience and hope for your understanding.

If you have any other question, please don't hesitate to ask.

 

I wish you a good day!

Regards Contrary

Edited June 17, 2019 by Contrary