Android will not connect to server

[Dominoli]

Been trying for a couple days. Running Android 9 on Samsung Galaxy S9+. Multiple installs, reset my phone even. Tried two Wifi networks and T-Mobile 4gLTE. It won't connect to either server. Wont let me upload a screenshot. Says the file is too big.

[Shinohara]

Been trying for a couple days. Running Android 9 on Samsung Galaxy S9+. Multiple installs, reset my phone even. Tried two Wifi networks and T-Mobile 4gLTE. It won't connect to either server. Wont let me upload a screenshot. Says the file is too big.

 

Hi @Dominoli

 

I'm sorry for the inconvenience.

Could you please clarify what is the error that pop up when you try to log in the game?

Also, could you please try with another connection and let me know if you experience the same issue, or if with that connection you are able to log in the game?

 

If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

Looking forward to your reply, have a wonderful day !

 

Looking forward to your reply, have a wonderful day !