2 pokes have disappear after a server crash

[Txcapitanvenen0]

I have a gengar shiny and a vulpix alolan that have disappear after server crashes... its id disappear first and then the pokes when server backs. Unfortunately I don't have a screen of the vulpix but I have one of the genera. Hope someone can help me please. Thanks in advanced.

[Nezuko]

I have a gengar shiny and a vulpix alolan that have disappear after server crashes... its id disappear first and then the pokes when server backs. Unfortunately I don't have a screen of the vulpix but I have one of the genera. Hope someone can help me please. Thanks in advanced.

Greetings, @TxCapitanVenen0

 

Sorry for the inconvenience.

Unfortunately, that gengar is illegal, i will explain this a little more. You got that gengar via a NPC in a Staff Map, users was not allowed to be there and for our own error when people started to log on gold they appear in that map. After close the server, the PRO Staff decided to delete all this ilegal pokemons. I hope you understand it.

 

Regarding the issue about the Vulpix-Alolan i would like inform you that once you encounter a pokemon and catch it, an ID is generated to tell us the Pokemons has been saved in our database. This ID can be generated with this two options:

• Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes)
  
• Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses.
  

With that said, unfortunately i have to inform you that, as your pokemon has been deleted without an ID, we are not able to recover it because Pokemons without ID doesnt appear in our Database. Also, we cannot refound you by spawning the said pokemon again because would be unfair to other player who accepted the loss of their progress due to rollback.

Please take the time to read the following thread: Hit by a rollback. From the team of PRO i would like to apologize for the lost of your progress. But we cant do anything more about this issue.

 

Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day.

Nezuko