cannot connect

[Ragepyre]

I can't login into the game whenever I try to log into silver or gold it says cannot connect and this has been happening for a while now so its not because the server is down it's been happening for a long time now

Edited June 22, 2019 by Ragepyre

[Shinohara]

I can't login into the game whenever I try to log into silver or gold it says cannot connect and this has been happening for a while now so its not because the server is down it's been happening for a long time now

 

Hi @Ragepyre

 

I'm sorry for the inconvenience.

If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

Looking forward to your reply, have a wonderful day !