I lost all coin when buying black medalion in shop

[Nhamsunggks258]

Hi.

I don't know, why my 100 coin lost all

Today i bought a black medalion 45 coin then lost all 100 coin.I check in bag and I didn't buy anything wrong in the shop.There is no black medalion in my pocket eitherope Admin can help me, thank you.

[Shinohara]

Hi.

I don't know, why my 100 coin lost all

Today i bought a black medalion 45 coin then lost all 100 coin.I check in bag and I didn't buy anything wrong in the shop.There is no black medalion in my pocket eitherope Admin can help me, thank you.

 

Hi @nhamsunggks258

 

I'm sorry for the inconvenience.

I would like to inform you that days ago there was a bug due on our end where players could see where they had 100 coins but it was just a visual bug.

Therefore, even if you could see 100 Coins, you had not them and therefore could not use them.

Unfortunately we are not able to check what did you buy with your coins as there's not a shop-log. However, it is impossible that coins disappear from your inventory randomly.

This means that you must have bought something, like a mount or clothes or a mount such as the Shiny Glaceon Mount, the Shiny Charizard or something similar.

In case you didn't buy anything, considering we cannot check, it just means it was a visual bug as mentioned above.

 

Please, let me know if you have any further questions.

Have a wonderful day !