George92 Posted June 24, 2019 Share Posted June 24, 2019 Hello, I have had many problems with the game at first I thought they were unimportant things, but now I have something annoying, and it turns out that every time I access the safari especially the safari jhoto snow zone the game goes well and after about 15 seconds I left alone on the map, I see how the other players are disappearing and if I try to interact with some npc at that time nothing happens, and after a while of being apparently only the game takes me out and it says "Connection Lost" You could say that everything arose since redirect the game and I went to do excavations hoenn, the first thing that happened to me was that the game froze me every so often in the excavations and that is not all that I was freezing in the excavations of hoenn the only thing I could do to get out was to use rope escape because I can not even move, then one day in the catching bug I experienced another problem that told me the following: "An unexpected error has occurred ... Please report this problem to the Staff team. " on that occasion I spoke with a friend of the staff and recommended me to use rope escape again and it worked but now the problem persists and it is that when I returned to access the catching bug it freezes me and I saw how the people disappeared and after a few moments I I took out log and log in again but I was already outside the bug catching and if I spoke with the npc told me to come back in 20 hours, it was as if I had participated but did nothing and did not get anything, now the same thing happens to me on the safari. Well I think I exceeded a bit with the writing but I need help please do not know if it is a bug or some problem with my account, I have already tried to delete the game and redischarge and the same thing keeps happening even if I tried to use other connections to Internet but the same thing is still happening to me, I would really appreciate it if you could help me already thanks. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 25, 2019 Administrator Share Posted June 25, 2019 Hello, I have had many problems with the game at first I thought they were unimportant things, but now I have something annoying, and it turns out that every time I access the safari especially the safari jhoto snow zone the game goes well and after about 15 seconds I left alone on the map, I see how the other players are disappearing and if I try to interact with some npc at that time nothing happens, and after a while of being apparently only the game takes me out and it says "Connection Lost" You could say that everything arose since redirect the game and I went to do excavations hoenn, the first thing that happened to me was that the game froze me every so often in the excavations and that is not all that I was freezing in the excavations of hoenn the only thing I could do to get out was to use rope escape because I can not even move, then one day in the catching bug I experienced another problem that told me the following: "An unexpected error has occurred ... Please report this problem to the Staff team. " on that occasion I spoke with a friend of the staff and recommended me to use rope escape again and it worked but now the problem persists and it is that when I returned to access the catching bug it freezes me and I saw how the people disappeared and after a few moments I I took out log and log in again but I was already outside the bug catching and if I spoke with the npc told me to come back in 20 hours, it was as if I had participated but did nothing and did not get anything, now the same thing happens to me on the safari. Well I think I exceeded a bit with the writing but I need help please do not know if it is a bug or some problem with my account, I have already tried to delete the game and redischarge and the same thing keeps happening even if I tried to use other connections to Internet but the same thing is still happening to me, I would really appreciate it if you could help me already thanks. Hi @George92 I'm sorry for the inconvenience. I would like to inform you that all these issues should have been now fixed. Could you please tell me if you're still experiencing them? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
George92 Posted June 26, 2019 Author Share Posted June 26, 2019 (edited) Hi @George92 I'm sorry for the inconvenience. I would like to inform you that all these issues should have been now fixed. Could you please tell me if you're still experiencing them? Looking forward to your reply, have a wonderful day ! Hi Shinohara I'm still experiencing problems, especially in the snow zone of jhoto safari, I enter and after a short time I freeze and see how the other players disappear from the map 1 to 1 until I'm alone and after a few seconds he takes me out and gives me connection lost Edited June 26, 2019 by George92 Link to comment Share on other sites More sharing options...
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