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invalid login

Lunerflower
in Resolved General Support

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I can't login to the dashboard or client stating invalid username or password even though they are both correct.

I can't login to the dashboard or client stating invalid username or password even though they are both correct.

 

Hi @lunerflower

 

I'm sorry for the inconvenience.

It is possible that some character not allowed in your password is blocking you from accessing the game.

To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue?

It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well.

 

Looking forward to your reply, have a wonderful day

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