Character missing

[Malacharcos]

Hi I started playing pro in 2016 and a year before I comed back to see what happend with the new content and when servers are changed from blue and red to gold and silver my character disapeard and I needed to start a new one so I woud be grate full If you coud help me to get my old account back because I spent a lot of time leveling up my team and farming shines and I dont think I have that time to starting grindig again for rare candy and trading for a team .

[Livana]

Hi I started playing pro in 2016 and a year before I comed back to see what happend with the new content and when servers are changed from blue and red to gold and silver my character disapeard and I needed to start a new one so I woud be grate full If you coud help me to get my old account back because I spent a lot of time leveling up my team and farming shines and I dont think I have that time to starting grindig again for rare candy and trading for a team .

 

Hello @malacharcos,

 

 

I have had a look at your account via our tools and i see you have yet to merge it.

Please take note that the RED and BLUE servers have merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

I can see that you have 143 hours on BLUE, when merging please make sure to select the correct server, You now just need to merge your account, i will explain how to do so below.

 

You will need to merge your account by logging in to the DASHBOARD.

When you arrive at the Dashboard you will be given an option to merge, Select the desired merge option, once you get the successful merge dialogue, you're done!

 

I recommend reading the EVERYTHING ABOUT THE MERGE post for any question related to merging.

 

If you happen to get the Invalid Password/Username error, please go ahead and change your password here PASSWORD RESET

ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

If you have any further questions, please feel free to ask.

Kind regards, Livana.